Refund Policy
Refund Policy
Turtlestrip.com returns policy in France.
At www. T urtlestrip.com , we are committed to providing a shopping experience
satisfactory to our customers in France. We understand that sometimes a product may not
not meet your expectations or present a defect.
This is why we have implemented a 14 day return policy.
Here are the details of our returns policy:
1. Return period:
You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.
2. Eligible products:
All products linked to the Turtlestrip site and related accessories can be returned, with the exception of personalized products or products indicated as non-returnable for hygiene or safety reasons.
3. The circumstances for reimbursement:
Return period: You have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.
Change of mind: If you change your mind after receiving the product, you
can return it within 14 days. The products must be unused, not
damaged and in their original packaging.
Defective/Broken Products: If a product develops a defect or breaks within 14 days of receipt, please contact us to arrange a replacement or refund.
Products Damaged on Arrival : If a product arrives damaged, please contact us within 14 days for a replacement or refund.
Incorrect Product: If you receive an incorrect product, please contact us within 14 days for a replacement or refund.
Product not received: If your product has not arrived within 14 days of the expected delivery date, please contact us.
Cancellation after order: If you wish to cancel your order after placing it, please contact us as soon as possible. We will do everything possible to stop shipping, but if the product has already been shipped, you will need to return it for a refund.
Return costs are the responsibility of the customer, except in the case of defective product, damaged on arrival, incorrect product, or in the event of an error on our part during shipping. We recommend using a trackable shipping service to ensure the security of the return.
4. Return Process: To initiate the return, please contact us by email at the following email address information@turtlestrip.com providing the following information:
Order number, product name, reason for return and your contact details.
We will provide you with specific return instructions and return address.
5. Return costs: Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part during shipping. We recommend using a trackable shipping service to ensure the security of the return.
6. Refund: Once we have received the returned product and verified its condition, we will refund the full purchase amount, including the original shipping costs, within a reasonable time. The refund will be made according to the payment method used during the initial purchase.
7. Exceptions: In certain exceptional cases, such as products damaged in transit or shipping errors, we may offer a product replacement rather than a refund. We will evaluate each situation on a case-by-case basis to arrive at a satisfactory solution.
8. Please note that this 14 day return policy is subject to our general conditions of sale specific to France. We encourage you to consult them on our website for all the detailed information.
• Receipt of the return request: As soon as we receive your request for
return, our team is committed to responding to you within 24 hours for you
give specific instructions on how to return the product.
• Sending the product: The time it takes for the product to return to us depends on the delivery service.
delivery you choose. Usually it can take between 3 to 7 days
worked.
• Product inspection: Upon receipt of your product, we carry out a
inspection which can take up to 48 hours. We check the condition of the product and the
compliance with our returns policy.
Refund processing:
If everything is in order, we will reimburse you immediately. The reimbursement time then depends on the payment method used during the initial purchase. For a credit or debit card, it may take 5 to 10 business days for the amount to appear in your account.
What is the reimbursement method? How does the customer receive his
refund ?
We will issue the refund using the same payment method you used for your original purchase. This means that if you paid by credit card, the refund will be credited to the same card. If you used an online payment service, the refund will be made on the same service.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.
If a customer wishes to return a product, they must contact us by email at information@turtlestrip.com within 14 days of receiving the order.
The customer must provide the following information:
• First and last name
• Address
• Telephone number
• Email address • Order number
• Name of product to return
• Reason for return